Effective date: August 2023
Welcome to PenMyPapers ("we", "us", or "our"). We are committed to providing you with high-quality services and ensuring your satisfaction with our products. This Refund Policy outlines the terms and conditions governing refunds for orders placed on our website. By placing an order with us, you agree to abide by the policies described in this document.
1.1 Full Refund: No refund request will be granted a full refund unless the following circumstances occur:
1.2 Verifiable Proof: In cases where a student seeks a refund due to the mentioned circumstances, they must present verifiable proof to support their claim. This may include relevant documentation or evidence from their educational institution.
1.3 Time Limit: Refund requests will not be considered after 30 days from the date of purchase fulfillment. It is the student's responsibility to initiate the refund request within this timeframe.
2.1 Examination of Refund Requests: All refund requests will be carefully examined by our team to ensure that they meet the eligibility criteria outlined in this policy. This process may take up to 30 days to complete.
2.2 Service Fee Deduction: If a student has used our revision service instead of requesting a full refund, a 50% service fee will be deducted from the refund amount.
3.1 Short Deadline Orders: Refunds will not be granted for orders placed with a 48-hour or shorter deadline. It is essential to provide ample time for our writers to deliver quality work.
3.2 Dissertation Orders: Refund requests for dissertations with deadlines of 10 days or less will not be catered to, as extensive research and writing efforts are required for such orders.
If you believe you are eligible for a refund and wish to initiate the process, please follow these steps:
4.1 Contact Us: Reach out to our customer support team or submit your refund request to email@example.com.
4.2 Provide Details: Clearly state the reasons for your refund request and provide all necessary details, including order number, date of purchase, and supporting documents (if applicable).
4.3 Refund Examination: Our team will carefully review your request and determine its eligibility based on the criteria mentioned in this policy.
4.4 Notification: You will be notified of the outcome of your refund request once the examination process is complete.
We reserve the right to update or amend this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this page regularly to stay informed about our refund procedures.
By placing an order with PenMyPapers, you signify your acceptance of this Refund Policy. If you do not agree with the terms outlined in this policy, please refrain from using our services.
Thank you for choosing PenMyPapers. We are committed to providing you with a positive experience and addressing your concerns promptly and professionally. If you have any questions or concerns about this Refund Policy, please do not hesitate to contact us.